How the Tradoi Digital Handshake Works

On most B2B platforms, the moment a buyer and seller swap phone numbers, the platform steps back and nothing about the order gets recorded. So if something goes wrong later, neither of you has a shared record of what was agreed or what was delivered.

The Tradoi Digital Handshake keeps that record for you. From the moment a quote is accepted to the moment both sides confirm the deal is done, every step is logged, key moments can carry a photo, and an order only counts as complete when the buyer and the seller both say so.

One thing to be clear about: this is not a payment system. Tradoi holds no money and processes no payments. You and your buyer settle that between yourselves, exactly as you do today. What the Digital Handshake gives you is a clean record of the order, and that record also builds your Trust Score. Here's how an order moves through it.

The short version

• No payments. It's a shared record of the order, never an escrow.
• Nine tracked stages, from when the order first lands to when it's done.
• Both the buyer and you confirm before an order counts as completed.
• Photos are useful evidence, never a requirement.
• If something goes wrong, there's a dispute path with the evidence already attached.

It Starts When a Quote Becomes an Order

An order only exists once both sides have agreed the price, so nobody gets committed to a deal by surprise.

When a buyer accepts your quote, an order is created and the Digital Handshake begins. You'll find it under Orders. Where it starts depends on where the quote came from.

• If the order came from a Verified Lead, it lands waiting for your acceptance. You check the details and tap Accept to confirm you can fulfil it.
• If it came from a quote you sent in chat, the buyer's acceptance starts the order already accepted. You've both agreed the terms, so you can get going right away.

You Make It and Show Your Work

Anything you log along the way stays on the order's record, ready to speak for you if a question ever comes up.

Now you fulfil the order, moving it along as you go: you make it, give it a quick quality check, then pack it ready to send. A couple of those steps are good moments to snap a photo.

• At the quality-check and packing stages, a quick photo is worth taking. It shows the buyer real, ready goods, and it's the evidence that settles any question later.
• Photos never hold you up. You can move the order along without one. They're proof of care, not a gate you have to pass.
• Every move you make is timestamped and visible to both sides, so nobody can claim later that something was never said.

You Ship It

Pick how it goes out, and if you use a courier, let the tracking handle the updates for you.

When the goods leave, you pick one of three delivery methods and add the details. This is the one point where the order won't move forward until you fill it in.

• Courier: choose the courier and paste the tracking number. Tradoi then updates the status on its own as the parcel travels, and it adds independent proof of delivery from the courier. This builds the most trust.
• Own vehicle: add the driver's name and number and the vehicle. Take a quick handover photo at drop-off and you earn a trust bonus.
• Buyer pickup: share the pickup location and timing. A handover photo when the buyer collects earns the same bonus.
• After that, the order moves on as it leaves your hands and travels to the buyer. With a courier, those updates happen automatically.

Both Sides Confirm, and That's the Handshake

An order isn't done until both of you say so. That's exactly what makes it worth trusting.

When the goods arrive, the buyer confirms receipt and you confirm your side. The instant both of you confirm, the order is Completed. The deal is on the record, your Trust Score updates, and the buyer can leave a review.

• Completion needs both confirmations. Neither side can quietly close a deal, and neither side can quietly walk away from one.
• If the buyer goes quiet and doesn't respond within 7 days of delivery, the order completes on its own, so you're never left waiting. The unresponsive side takes a small Trust Score hit.
• Only completed orders unlock a review and count toward your Trust Score milestones.

If Plans Change: Cancelling

Early on, either side can call the order off, no permission needed. Once it reaches the quality-check stage it locks, because by then it's made and being checked, and there's too much in motion to unwind cleanly.

• While the order is still being accepted or made, either side can cancel directly, with no permission from anyone.
• Once it reaches the quality-check stage and beyond, it can no longer be cancelled.
• A buyer who cancels after accepting takes a small Trust Score penalty, and repeated cancellations on either side pull the score down. The system rewards people who follow through.
• A cancelled order is closed for good. If you change your mind, just start a fresh one.

If Something Goes Wrong: Disputes

If a delivery doesn't match what was agreed, either side can raise a dispute on the order. Because every stage was already logged, the evidence is sitting right there waiting.

• You open a dispute from the order itself once it's in motion. You're not building a case from scratch.
• The photos, shipping details, and timeline already on the order become the evidence automatically.
• A fair review decides who's at fault from that record, and the at-fault side's Trust Score takes the hit. So there's a real cost to acting in bad faith.

What Completing Orders Earns You

Every completed order is more than a sale. It's a lasting trust signal that makes the next buyer easier to win.

• Completed orders of ₹2,000 or more move you up your Trust Score milestones, which sit at 1, 5, 10, 25, 50, and 100 orders.
• Courier deliveries earn the most, because an outside party verifies the tracking. Own-vehicle and pickup earn solid trust too, and a handover photo tops them up.
• This is the record IndiaMART never kept: proof, on Tradoi, that you deliver what you promise.

Conclusion

No money changes hands on Tradoi, and that's on purpose. The Digital Handshake builds trust the lasting way, by keeping a shared, confirmed record of real business, one completed order at a time. Run every order through it and you're not just closing deals. You're building a reputation that does the selling for you.

Common Questions

Does Tradoi hold my money during an order?

No. Tradoi holds no money and processes no payments. You and your buyer settle payment between yourselves, exactly as you do today. The Digital Handshake only keeps a shared record of the order.

What happens if the buyer goes quiet and never confirms?

If the buyer doesn't respond within 7 days of delivery, the order completes on its own, so you're never left waiting. The unresponsive side takes a small Trust Score hit.

Do I have to upload photos for an order?

No. Photos at the quality-check and packing stages are recommended as evidence, but they never hold you up. The one exception is a handover photo on own-vehicle or pickup delivery, which earns you a trust bonus.

Can I cancel an order on Tradoi?

Yes, while the order is still being accepted or made. Either side can cancel directly with no permission needed. Once the order reaches the quality-check stage and beyond, it locks and can no longer be cancelled.

How do completed orders help my Trust Score?

Completed orders of ₹2,000 or more move you up your Trust Score milestones at 1, 5, 10, 25, 50, and 100 orders. Courier deliveries earn the most, since an outside party verifies the tracking.