How to Build a High Trust Score as a Seller

Your Trust Score is how Tradoi measures how trustworthy your business looks to buyers. It is a rating out of 100, shown on your store and next to you in search results, and it cannot be bought. You earn it through verification and real orders, so a buyer deciding who to contact knows it was earned.

A higher score does real work for you. It lifts you in Smart Search and brings more buyer enquiries to your inbox.

You build the score from four things: verifying your business, your activity on the platform, the reviews buyers leave, and the reputation you have already built elsewhere. A small deduction applies if you go quiet or lose a dispute. Most of what you earn is permanent, and the rest grows as you keep trading. Here is every point and how to earn it.

The short version

• A score out of 100, built from four earning layers plus one that can deduct
• Foundation (verify your business, complete your store, list products) is the biggest and permanent
• Activity, Reputation, and outside reputation grow as you trade
• Only going inactive or losing a dispute pulls it down

Start Here: Verify and Set Up Your Store

The biggest layer, worth up to 45 points, and every point is permanent.

This first layer rewards proving who you are and setting up your shopfront. You earn it once and keep it, and it is worth nearly half your whole score, so it is where every seller should start.

Verify your business (+20)

• Verifying your phone and email earns five points each, and you do the phone one at signup.
• Verifying your business is worth another ten points. You do this by uploading your GST or Udyam document on the verification screen, and either one counts. This step is also what unlocks publishing, so nothing else goes live until it is done.

Complete your store (+10)

• Adding your business name and city earns five points and gives buyers the basics about who you are.
• Filling out the rest of your store earns five more. That means a logo, a cover image, a description, and a short bio.

Show your range (+15)

• Building a real catalogue is worth ten points. You earn it once you have three or more live products approved, or five or more completed orders.
• Adding any one industry licence or quality certification earns a further five points, one time. An industry licence might be FSSAI, BIS, AYUSH, and similar; a quality certification might be ISO, GMP, CE, Halal, and similar.

Stay Active and Reply Fast

Up to 20 points, for being a real, working seller.

Setting up your store proves you are ready to trade. This layer proves you actually are. The more orders you complete, the higher it climbs, and your very first completed order already adds points.

• Completed orders are worth up to 15 points, building as you do more business. Each one counts when it is ₹2,000 or more and goes through the Digital Handshake, and once you earn these points they are permanent.
• Replying quickly earns another three points. You get them by responding to 80% or more of your Verified Leads within 72 hours, and a quote or a polite decline both count as a reply.
• Logging in within the last seven days adds two points on its own, simply for showing that you are around and reachable.

Win Reviews From Your Buyers

Up to 15 points, built from what your buyers say about you.

After an order completes, the buyer can rate you on product quality, communication, delivery, and the overall experience. Those ratings build this layer for you over time.

• Up to ten points come from the quality of your ratings, scaled straight from your lifetime average across those four ratings. Treat every buyer well and this looks after itself.
• Up to five more points come from how many reviews you have collected, climbing as your review count grows. The more good reviews you gather, the higher this goes.
• Reviews from established buyers carry more weight, so a steady record over time beats a handful of early stars.

Bring the Reputation You Already Have

Up to 20 points, for credibility you have built elsewhere.

If buyers already trust you somewhere else, you can carry that across. Link your accounts and our team checks each one before it counts towards your score.

• Your Google Business listing, your Instagram, and your website can each add up to five points, based on your reviews and rating, your following, and how complete your site is.
• A Facebook page can add up to three points and a LinkedIn profile up to two, which together round out the picture of an established business.
• Every link is checked against your business name, and dormant or private accounts do not count. Bought followers will not move this, so genuine standing is what gets rewarded.

What Can Cost You Points

Four layers add to your score and only one can pull it down. The most it can take off is 10 points, and it is entirely within your control to avoid.

• Going quiet on the platform can cost up to five points if you stay away for a while. It is reversible, so logging back in and staying active brings it back.
• A dispute resolved against you can cost up to ten points, scaled to how serious it was.
• These two are capped at ten points together, and they sit apart from everything else, so they never erase the points you have already earned.

Conclusion

A high Trust Score takes time to build, and that is exactly what makes buyers believe it. Start by verifying your business, because it unlocks everything else and earns you nearly half your score in one sitting. From there, list real products, reply to your leads quickly, and let completed orders and good reviews do the rest. Every point you add is one a buyer can see when they are deciding who to call.

Common Questions

Can I buy a higher Trust Score on Tradoi?

No. You earn your Trust Score through verification and real orders, and there is no way to buy a higher one. That is what makes it credible to buyers.

What is the fastest way to raise my seller Trust Score?

Start by verifying your business. It unlocks publishing and earns you nearly half your score in one sitting. After that, complete your store, list three or more products, reply to your leads quickly, and let completed orders and reviews build the rest.

What is a Tradoi seller Trust Score built from?

It is a rating out of 100 built from four things you earn: verifying your business, your activity on the platform, the reviews buyers leave, and the reputation you have built elsewhere. A small deduction applies only if you go inactive or lose a dispute.

What lowers my Trust Score?

Only two things. Going quiet on the platform can cost up to five points, and a dispute resolved against you can cost up to ten. They are capped at ten points together, the inactivity penalty reverses when you log back in, and neither erases the points you have already earned.

Does a higher Trust Score actually bring more buyers?

Yes. A higher score lifts you in Smart Search results and brings more buyer enquiries to your inbox, because buyers can see it when they decide who to contact.